TherapyHelps connects clients with licensed therapists for mental health services. This policy outlines how our services are delivered to ensure clarity and quality.
1. Methods of Delivery
Depending on the preference selected at the time of booking, sessions may be conducted via:
- Video/Audio Call: Secure, encrypted video connections provided through our platform or a designated third-party integrated service (e.g., Google Meet, Zoom).
- Chat/Messaging: Asynchronous or real-time messaging through our secure portal.
- In-Person: At the therapist's physical clinic location (if offered and selected).
2. Timeline
- Booking Confirmation: Upon successful payment, you will receive an immediate email confirmation with your booking details.
- Session Access: For virtual sessions, the link to join will be available in your dashboard and emailed to you approximately 10 minutes prior to the scheduled start time.
- Service Fulfillment: The service is considered delivered once the scheduled session time has elapsed.
3. Technical Requirements
For virtual sessions, you are responsible for ensuring you have a stable internet connection and a compatible device with a working camera and microphone. If a technical failure occurs on the therapist's or platform's end, we will reschedule the session at no cost.